Returns & Refunds

Most of our products are personalized and made to order, with a name, a date or your own text. These items are excluded from the legal right of withdrawal; this applies to all personalized products. If you choose a product in the standard version, without a name or personal text, you simply have the 30-day return period.

Did something go wrong with a personalized product, such as a printing error or damage during shipping? Please contact us. We treat each case individually and will offer a suitable solution, such as a reprint or a refund where appropriate.

Did you order a non-personalized item? Then you may return it within 30 calendar days from the delivery date. Contact us first at hello@studiomiron.com so we can register your return and guide you through the next steps.

Return shipping costs are your responsibility, unless we agree otherwise. How the shipping itself works is explained on Shipping & returns.

Returned items must be:

• unused and in their original condition;
• in the original packaging;
• accompanied by proof of purchase.

After we receive and check your return, we refund the purchase amount through the payment method you used at checkout. The payment methods we accept are listed on Payment Methods.

We are a small team and we handle each message with care. If there is a problem with your order, let us know at hello@studiomiron.com or +32 (0)51 58 40 52, or use the contact page. We will do our best to make it right.